Refund Policy

Last updated: 2026-10-08

Payments for Kotizly are processed by Paddle.com, our Merchant of Record, which issues all refunds.

Free trial

Every new account gets a 14-day free Pro trial. No payment details are needed and nothing is charged when it ends; you simply return to the free plan unless you subscribe.

14-day money-back guarantee

• New subscriptions: if you are not satisfied, you can request a full refund within 14 days of your first payment for a Pro or Business plan, monthly or yearly.
• Yearly renewals: you can request a full refund within 14 days of a yearly renewal charge.
• Quote credits: unused quote credits can be refunded within 14 days of purchase. A credit that has already been used for a quote cannot be refunded.

Monthly renewal charges after your first month are not refundable, but you can cancel at any time to stop the next charge.

Cancelling

You can cancel your subscription at any time from your profile (Billing). You keep paid features until the end of the period you have paid for, and you will not be charged again.

How to request a refund

Email support@kotizly.lat with the email address on your account, or contact Paddle directly at paddle.net. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Your statutory rights

This policy does not affect any rights you have under the consumer law of your country.